What can you do if you purchased an ebook or ebook package but didn't receive any download link?

1. The most common situation with this is, once you have paid via Credit Card or PayPal an email notification is sent to your email account but it has ended up in your spam (junk) folder.
   1. Check in your spam folder for your email account on the date that you made the payment, you should find it in there. The from email address will be This email address is being protected from spambots. You need JavaScript enabled to view it.
   2. If you created an account on MenuConcepts at the time of purchase, you can click here https://menuconcepts.com.au/more/mc-shop/my-account login to the site and download your purchases from the My Account.
   3. Customers that used Guest checkout can login using their email address and a unique token that is sent for their purchase. That is located at the bottom of the notification email sent to you. You can click this link https://menuconcepts.com.au/more/mc-shop/my-account to access the login. If you aren't able to find the notification email with the token contact This email address is being protected from spambots. You need JavaScript enabled to view it. to have it resent to you.
   4. If you are still having issues with downloading your purchases please email: This email address is being protected from spambots. You need JavaScript enabled to view it.